You can set the permission by doing :
- Make sure that you are opening Administration tab.
- Click on Users and select the specified user (For this case I selected "receptionist").
- Click on the Permission button.
- Click on the Permission tab in the User Permission window.
- Make sure that you are viewing Security, and go to Administration -> Miscellanous and look for Form Personalization value. Make sure that it is checked and if it is not you can give it a value by changing the Access Mode.
User Permission window
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